1. Collected Data
In case of contact with this property through e-mail, phone contact, online form or bookings — made directly with this property or through third parties — the contact data and other shared information are collected and stored under the Law and if necessary. You can restrict the data provided, which can influence the quality of resolution to requests.
The booking engine allows the booking confirmation, directly with the property, through this website. This service is external and its content and information available are property of Well’Come!® Hostels & Guesthouses. All the data are received and processed by this establishment, under the GDPR. May be asked: name, surname, e-mail, phone number, address, credit card information (-, card number, titular name, expiration date, and security code), booking dates, special requirements, service preferences and any other request made when booking.
2. Use of Data and Legal Basis
All the data collected, which some of them can be personal, are used to offer the best experience to the client, fostering personalized service, stay customization, analysis or if it’s necessary additional information, essential to this subject. May also be used for contact through e-mail, phone number or other ways, for any information and questions regarding the stay, handling specific requests, research matters, improvement and services such as newsletters, confirmation e-mails or other communications, unless you did not consent with that. You can restrict the data provided, which may limit the responses to your requests. The personal information is also stored and shared with the SEF (Foreigners and Borders Services), under the Law n.º 23/2007, Chapter II, Section III. We collect all the necessary data to comply with applicable laws and if it is the costumer’s interest, can request correction or receive the personal data stored, according to legitimate procedures. We do not disclose personal data to third parties unless it is a competent authority, or the situation requires it.
3. Doubts, Rights and Complaints
In the case of doubts or requests regarding the use or safety of your personal information, you can contact us through firstname.lastname@example.org. Where’s used personal data, can be requested the exclusion, correction, receive the related information stored or send it to third parties, if the situation requires it and under the GDPR. The data collected, over the check-in process, booking made through this website or any other external service should always be up to date and correct, and every change must be informed to email@example.com, including if it violates the freedom or integrity and misinformation. All the requests are managed to comply with the Law and you can contact the local authority of data protection, if necessary.
This document can be updated or modified and will always be available on this page.
Last Review: July/2019.